Refund Policy

At SRPM FINANCIAL SERVICES, we strive to provide the highest level of service and customer satisfaction. We understand that sometimes our clients may need to request a refund. Please review our refund policy carefully to understand your rights and the steps to take if you believe you are entitled to a refund.

1. Eligibility for Refunds

Refunds are only applicable under the following circumstances:

☑ Service Not Provided:If a service you have paid for has not been provided within the agreed-upon timeframe.

☑ Service Discrepancy:If the service provided does not match the description or terms as outlined in your agreement.

☑Technical Issues:If there are technical issues that prevent you from accessing or using our services, and we are unable to resolve them within a reasonable time frame.

2.Non-Refundable Services

Please note that the following services are non-refundable:

☑ Consultation Fees:Fees paid for initial consultations are non-refundable once the service has been provided.

☑ Completed Services:Services that have been fully delivered and accepted by the client are non-refundable.

☑ Subscription Services:Monthly or yearly subscription fees are non-refundable once the billing period has started.

3.Requesting a Refund

To request a refund, please follow these steps:

☑ Contact Us:Send an email to info@srpm.com with the subject line "Refund Request" and include your account details, the service in question, and the reason for your refund request.

☑ Review Process:Our team will review your request and respond within 5-7 business days. Additional documentation or information may be requested to process your refund.

☑ Refund Approval:If your refund request is approved, the refund will be processed within 10-15 business days. Refunds will be issued to the original payment method used at the time of purchase.

4. Dispute Resolution

If you are not satisfied with the outcome of your refund request, you may escalate the issue by contacting our customer service team. We are committed to resolving all disputes in a fair and timely manner.

5. Changes to This Policy

We reserve the right to modify or update this refund policy at any time. Any changes will be reflected on this page, and the date of the most recent update will be indicated at the top of the policy.